Official site
Entry ticketStandard Adult
Official price Direct seller
per ticket£18
Buy →The Postal Museum
The decisive comparison is whether your ticket includes the Mail Rail experience: The Postal Museum admission includes one Mail Rail ride, which runs in a timed departure slot, so confirm the ride inclusion and timing before choosing a partner option.
Compare 2 offersfrom£18
All offers
Prices and terms from every seller, side by side. Our picks are highlighted.
Offers shown: 2
Verified marketplace
Entry ticketPostal Museum Entry Ticket and Underground Rail Ride
Limited slots Refund terms at checkout
per ticket£18.02
Buy →Which ticket should you pick?
Short and honest — no marketing noise.
Prefer a direct venue purchase
The Official site lists Standard Adult at 18 GBP and is the direct venue option.
See the offers →Entry with the underground rail ride
The product title explicitly includes the Underground Rail Ride; availability is marked limited.
See the offers →Official entry ticket unavailable
This is the available partner option titled The Postal Museum: Entry Ticket.
See the offers →Choose by situation
Find your scenario — the right ticket is already picked.
Lowest listed priceGetYourGuide — "London: Postal Museum Entry Ticket and Underground Rail Ride"Availability is the priorityOfficial site — "Standard Adult"Want the Post Office underground railway ride includedGetYourGuide — "London: Postal Museum Entry Ticket and Underground Rail Ride"Prefer to buy directly from the attractionOfficial site — "Standard Adult"Need a straightforward entry ticketOfficial site — "Standard Adult"Looking for the museum plus an included rideGetYourGuide — "London: Postal Museum Entry Ticket and Underground Rail Ride"
Good to know
Practical notes before your visit.
TimingFor a less crowded visit, choose a weekday rather than a weekend, as The Postal Museum warns that weekends and other busy periods may sell out, with limited walk-up availability. The museum is open Tuesday to Sunday from 10:00 to 17:00, and Mail Rail’s last ride departs at 16:00, so an earlier timed slot leaves more time for both the ride and the galleries.
EntranceThe Postal Museum and Mail Rail are in separate buildings on Phoenix Place. For a Mail Rail booking, go to the Mail Rail building across the road first and arrive just before the time printed on your ticket; for The Postal Museum, use the entrance through the small grey-brick building into the courtyard. Busy days can involve a queue at the museum entrance.
PriceThe official Standard Adult ticket is shown at 18 GBP. GetYourGuide shows 17.98 GBP with limited availability, and Tiqets shows 21.02 EUR for its entry ticket. City-pass products are listed separately at 67.27 EUR and 104.05 EUR. Compare final checkout totals and inclusions before booking.
DiscountsChildren under 2 can enter The Postal Museum free, but they still need their own booked ticket. Eligible disabled visitors can book a free companion ticket. Anyone under 14 must be accompanied by a paying adult, and all visitors using Mail Rail must follow the timed slot on their ticket.
Planning your visit
The Postal Museum traces the history of British mail through stories linked to the British Postal Museum & Archive, Royal Mail and Sir Rowland Hill, whose reforms helped create the modern postal system. Look for the Penny Black, a Victorian pillar box and vintage mail vans among the collection highlights, then connect the displays with the nearby Mount Pleasant Mail Centre, still an important working postal site.
Allow around 2–3 hours for the galleries and Mail Rail. The Mail Rail train ride follows the former Post Office Railway as an underground train ride beneath London, while the Mail Rail Tunnel Walk adds a closer look at the tunnels and railway infrastructure. The ride and exhibitions are included with admission, and annual pass admission allows unlimited museum visits for one year from the first visit.
Timed entry tickets are useful because Mail Rail operates in a separate building across Phoenix Place; go there first and arrive just before the time printed on your ticket. The Postal Museum’s interactive exhibitions are suitable for independent exploration rather than relying on an audio guide tour, and families can add Sorted! The Postal Play Space separately for children aged 1–8.
The Postal Museum is at 15–20 Phoenix Place in Clerkenwell London, within walking distance of Farringdon Station, Russell Square Underground and Chancery Lane Tube Station. The Postal Museum opening hours are Tuesday to Sunday from 10:00 to 17:00, with the last Mail Rail ride at 16:00. The main museum exhibition is wheelchair accessible, but step-free access Mail Rail has separate carriage and ride restrictions, so visitors with mobility needs should review the access information before booking.
Before you buy
Concrete caveats: security, bags, cancellation, time slots.
- Mail Rail uses a departure time slot: arrive at the Mail Rail ticket desk just before the time printed on your ticket, because latecomers may be refused boarding.
- The Postal Museum and Mail Rail are in separate buildings across Phoenix Place, so the Mail Rail slot adds a cross-site transfer before or after the museum visit.
- Bags, food and drinks cannot be taken onto Mail Rail. Bags can be stored free of charge before boarding, but stored items are not accepted at the museum’s risk.
- The Sorted! Postal Play Space requires a separate ticket, so a standard admission ticket does not cover every family activity.
- Mail Rail has restricted underground spaces and an evacuation route involving uneven surfaces and darkness; visitors who cannot walk at least 100 metres in those conditions may be unable to ride.
- Visitors under 14 must be accompanied by a paying adult for access to The Postal Museum, Mail Rail, exhibitions and events.
Frequently asked questions
The things people ask most.
Can I use a mobile ticket at The Postal Museum?
Yes. Digital tickets can be presented on a portable device, and printed tickets are also accepted. Entry and Mail Rail tickets are tied to the date and any time slot shown on the ticket.
Can I cancel or get a refund for my ticket?
General admission and Mail Rail tickets are non-refundable and non-cancellable. If The Postal Museum closes or restricts access, it may offer a credit or, subject to availability, move the booking to another date.
Should I buy from the official seller or GetYourGuide?
The official Standard Adult ticket is £18, while GetYourGuide lists “London: Postal Museum Entry Ticket and Underground Rail Ride” at £17.98 with limited availability. Check the final checkout total and inclusions before paying, because the products are not titled identically.
Can I take bags on the Mail Rail ride?
No. Bags cannot be taken into the Mail Rail carriages because space is limited. You can leave them in the designated storage area before boarding, but The Postal Museum does not accept responsibility for stored belongings.
What happens if I arrive late for Mail Rail?
Latecomers may not be admitted to Mail Rail. The time on the ticket is a departure slot rather than a guaranteed exact departure time, and capacity may mean you are assigned an earlier or later train.
Are any children admitted free?
Children under 2 can visit The Postal Museum free when accompanied by a purchased ticket, but this does not include Sorted! The Postal Museum also states that anyone under 14 must be accompanied by a paying adult.
Are reduced-access or disability tickets available?
Yes. D/deaf and disabled visitors can book a discounted ticket including entry for one essential companion, with no evidence required. Visitors unable to use Mail Rail because of access restrictions can choose a Reduced Access ticket covering the exhibitions.
What is the main queue bottleneck at The Postal Museum?
Mail Rail is the main potential delay: the ride ticket gives an estimated ride time when there is no queue, but weekends and holidays can be busy. The museum and Mail Rail are in separate buildings across Phoenix Place, so allow time to move between them.
